Network outages affect millions of mobile customers in the United Kingdom and Japan
07 December, 2018, 11:28 | Author: Joanna Little
The Swedish equipment maker, which manufactures much of the backend gear in the world's cellular networks, said today the outage was down to an expired certificate in an earlier version of its management software that was in use by a number of European telcos.
Although 24 hours without data is pretty annoying, Ofcom have given people a glimmer of hope that they may get some compensation for the time spent without the service.
The Sky Help team, responding to customer concerns on Twitter, say the problem has been pinpointed and staff are working with O2 to resolve the situation.
O2 United Kingdom chief executive Mark Evans said: "I want to let our customers know how sorry I am for the impact our network data issue has had on them. Our technical teams are working on the issue with high priority".
The issue is also impacting customers of MVNOs that piggyback on O2's infrastructure, like GiffGaff, Tesco Mobile, and Lyca Mobile. We apologise for any inconvenience.
The outage kicked off around 4.45am this morning, with services that rely on O2's network also suffering as a effect.
In an email to Telecoms.com, Ericsson said it is working with customers to correct the issue, though it did not explicitly confirm or deny whether it was the root case of the problem.
"We'd encourage you to use Wi-Fi wherever you can and we are really sorry".
O2 said it would share further updates as soon as they were available.
Users of O2 services, who were unable to access the internet or apps that require an internet connection, found their way on to social media to complain about the outage.
".@02 come on 02 unable to text anyone all my texts are failing, and no data". One user described the company as a "let down", and said: "As a taxi driver, I'm constantly using internet. No mobile access on my phone Good job I have different provider on iPad!"
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