Home » IT

Network outages affect millions of mobile customers in the United Kingdom and Japan

07 December, 2018, 11:28 | Author: Joanna Little
  • O2 logo

The Swedish equipment maker, which manufactures much of the backend gear in the world's cellular networks, said today the outage was down to an expired certificate in an earlier version of its management software that was in use by a number of European telcos.

Although 24 hours without data is pretty annoying, Ofcom have given people a glimmer of hope that they may get some compensation for the time spent without the service.

The Sky Help team, responding to customer concerns on Twitter, say the problem has been pinpointed and staff are working with O2 to resolve the situation.

O2 United Kingdom chief executive Mark Evans said: "I want to let our customers know how sorry I am for the impact our network data issue has had on them. Our technical teams are working on the issue with high priority".

The issue is also impacting customers of MVNOs that piggyback on O2's infrastructure, like GiffGaff, Tesco Mobile, and Lyca Mobile. We apologise for any inconvenience.

The outage kicked off around 4.45am this morning, with services that rely on O2's network also suffering as a effect.

More news: After Tumultuous Season, Urban Meyer To Leave Ohio State

In an email to Telecoms.com, Ericsson said it is working with customers to correct the issue, though it did not explicitly confirm or deny whether it was the root case of the problem.

"We'd encourage you to use Wi-Fi wherever you can and we are really sorry".

O2 said it would share further updates as soon as they were available.

Users of O2 services, who were unable to access the internet or apps that require an internet connection, found their way on to social media to complain about the outage.

".@02 come on 02 unable to text anyone all my texts are failing, and no data". One user described the company as a "let down", and said: "As a taxi driver, I'm constantly using internet. No mobile access on my phone Good job I have different provider on iPad!"



Epic Is too Busy With Fortnite to Develop Unreal Tournament Now
Epic Games are launching a new Fortnite Creative Mode, which will only be accessible to Battle Pass owners this week. Unfortunately, this does mean that we won't be seeing a complete, new Unreal Tournament game for quite some time.

Trump To Pick Heather Nauert As UN Envoy, To Replace Nikki Haley
Trump told reporters last month that Nauert was "excellent", adding, "She's been a supporter for a long time". If Nauert is confirmed by the Senate, she would be a leading administration voice on Trump's foreign policy.

MLB Rumors: Phillies trading for Madison Bumgarner?
Nightengale said other teams eyeing Corbin are also aware of the bidding war they could potentially get into with Philadelphia. Jon Heyman of Fancred reported on Monday that the Phillies will consider Dallas Keuchel .

Dick Cheney biopic 'Vice' tops Golden Globes nominations
The Golden Globes led NBC to the nightlong win in total viewers despite National Football League playoff competition. Then again, the HFPA also snubbed him for the first "Creed" as well (Stallone won that year for the film ).

Ballon d’Or 2018: Journalist alleges major mistakes in voting list
Modric , who attracted interest from Inter at the start of the season, said: "I have two years left and hopefully one more". Little did she know that her biggest day was about to be marred by an inappropriate comment.

US warplanes crash off Japan; 1 rescued, 6 missing
The aircraft - a KC-130 and an F/A-18 Hornet - had launched from Marine Corps Air Station Iwakuni in southern Japan. A series of emergency landings and parts falling from US military aircraft have highlighted safety concerns.

Dave Tippett on new Seattle team: We think we can be competitive
However, Vegas will be exempt from the Expansion Draft and will not be required to surrender a player from their roster. The Central Division, which now has seven teams, is the only division in the league that doesn't have eight members.

Notre Dame makes College Football Playoff
The secondary did look a lot better against the Panthers, though, as they only gave up eight passing yards the entire game. This will be only the fourth meeting between Clemson and Notre Dame , the first in a bowl game.

Comey challenge to House subpoena goes to court
Comey may not condition his cooperation with a congressional investigation on the presence of television cameras", Hungar wrote. Judge Trevor McFadden scheduled a 2 p.m. hearing on the motion for November 30.

Packers part ways with Mike McCarthy
Before the McCarthy news broke, he said in his postgame press conference that he wasn't sure what might happen down the stretch. The Cardinals struggled early offensively but ended up with six plays of 20 yards or longer, majority in the second half.