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CenturyLink suffers major network outage, taking down 911 services throughout the US

29 December, 2018, 12:58 | Author: Joanna Little
  • Other CenturyLink outages affecting Arizona customers, agencies abc15.com staff 11:57 AM, Dec 27, 2018

A CenturyLink outage that affected 911 emergency services throughout Washington state is being investigated by the federal government after stretching into a second day.

Carol Capas, a spokeswoman for the sheriff's office, told KTAR News 92.3 FM that officials advised called who could not get in touch with emergency officials using 911 to call the administrative line at 520-432-9500.

"Its breadth and duration are particularly troubling", he said. The late-night phone call was sent at 11:30 p.m.to the entire Portland metro area, according to oregonlive.com. Among those also affected by the outage was Central Oregon's largest medical care provider, where phones stopped working at 2 a.m. Thursday.

The Federal Communications Commission has launched an investigation into the outage. Whether you're in a auto crash, a burning building, or facing a serious medical problem, the last thing you want to hear when you dial "911" is a busy signal.

Reaction: CenturyLink said the cause of the dropped calls isn't clear yet, The Washington Post reports.

Other CenturyLink outages affecting Arizona customers, agencies abc15.com staff 11:57 AM, Dec 27, 2018
Nationwide CenturyLink internet outage affects Kansas

DownDetector reported initial signs of the outage around 1 a.m. PT Thursday. CenturyLink's network was "still experiencing a disruption", but the telecommunications company was working to restore services, Monroe, Louisiana-based CenturyLink said in a statement.

Widespread outages across the country have been reported since earlier Thursday morning.

In case of an emergency, people should still try calling 911 first, MEMA said in a statement Friday. NBC reports that one Boston man tried to call 911 with a cellphone to report a house fire on Friday, but was not able to do so due to the outage, according to a Boston fire spokesman.

The 911 dispatch center and emergency management in western Missouri's Johnson County were hit by the outage, county Emergency Management Director Troy Armstrong said on December 28.

More news: Winter storm punches Midwest, New England; emergency declared in Kansas

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